Juozas Ruzevicius
Vilnius University, Faculty of Economics, Department of Management
Dalius Serafina
Vilnius University, Faculty of Economics, Department of Management
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Ingår i: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Linköping Electronic Conference Proceedings 26:128, s.
Publicerad: 2008-02-15
ISBN:
ISSN: 1650-3686 (tryckt), 1650-3740 (online)
The globalization and development of world economy and trade are speedingup quality internationalization processes. Different countries are adopting international standards and technical requirements; unifying and developing systems and models of quality management. The content of the systems are constantly improving; common procedures of quality assurance; assessment and certification are being applied. These activities are aiming to improve efficiency and effectiveness of organizations in global context. European Quality Program defines quality as a strategic tool to increase competitiveness in business as well as in public sector organizations. Special attention to improve European organizations activities and products by developing innovations and intellectual resources is given in renewed Lisbon strategy (Ruzevicius; 2005; Serafinas; 2005). The consultancy business as knowledge source faces new requirements and challenges concerning factors mentioned above.
The purpose of this article is to identify the changes of quality management consulting business in Lithuania concerning its peculiarities; methodology and market in the context of globalization and international competition processes.
Methodology. The paper presents the authors’ study and experience in quality management consultancy business in Lithuania. Managers of different levels give many reasons why value added processes were stopped; which of them caused the reduced satisfaction or even dissatisfaction of clients. But the main cause is a human being – it is no matter if it is the top manager or a ground floor employee; if you are working in organization or just providing services for it. The paper presents the research of the authors on the structure of demand of quality management consulting services; and selection priorities. The research was based on the interviews of company’s senior management; expert survey; interviews of other stakeholders and documentation analysis.
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