Konferensartikel

The role of IT-service in future health care, can they be ignored?

Karen Stendal
University College of Southeast Norway, School of Business, Norway

Janne Dugstad
University College of Southeast Norway, Faculty of Health, Norway

Ladda ner artikel

Ingår i: Proceedings from The 15th Scandinavian Conference on Health Informatics 2017 Kristiansand, Norway, August 29–30, 2017

Linköping Electronic Conference Proceedings 145:14, s. 82-86

Visa mer +

Publicerad: 2018-01-04

ISBN: 978-91-7685-364-1

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

In traditional information systems literature, there is great focus on the need for top management involvement and involvement of the users, when considering implementation of technology in an organization. However, how the IT-department in an organization is involved has not received as much attention. Through our research, we have interviewed the IT-department in five Norwegian municipalities, who have participated in an innovation project to implement welfare technology. Our findings show that this important function in the age of digitalization of public health care is not involved early enough in implementation projects and is still treated as a 8 am-4 pm service by Norwegian municipalities. We argue that the IT-department needs to become an integrated part of the future health care services, and should no longer be considered a support function.

Nyckelord

Welfare technology, IT-department, implementation, eHealth

Referenser

[1] Damodaran, L. 1996, User involvement in the systems design process-a practical guide for users. Behaviour & information technology, 15(6), 363-377.

[2] Eisenhardt, K. M. 1989, Building Theories from Case Study Research. Academy of Management Review, 14(4), 532-550.

[3] Følstad, A., Jørgensen, H. D. & Krogstie, J. 2004, User involvement in e-Government development projects. In: Proceedings of the third Nordic conference on Human-computer interaction. ACM, 217-224.

[4] Guillemette, M. G. & Paré, G. 2012, Toward a New Theory of the Contribution of the IT Function in Organizations. Mis Quarterly, 36(2), 529-551.

[5] Hartley, J. (2004). Case Study Research. In: Cassel, C. & Symon, G. eds. Qualitative methods in organizational research. A practical guide. London: Sage.

[6] Høstgaard, A. M. B., Bertelsen, P. & Nøhr, C. 2017, Constructive eHealth evaluation: lessons from evaluation of EHR development in 4 Danish hospitals. BMC Medical Informatics and Decision Making, 17(1), 45.

[7] Meld. St. 29 (2012-2013) 2013, Morgendagens Omsorg. Oslo: Helse- og Omsorgsdepartementet

[8] Nilsen, E. R., Dugstad, J., Eide, H., Gullslett, M. K. & Eide, T. 2016, Exploring resistance to implementation of welfare technology in municipal healthcare services–a longitudinal case study. BMC Health Services Research, 16(1), 657.

[9] Patton, M. Q. 2002, Qualitative Research & Evaluation Methods, SAGE Publications 1-598.

[10] Sumner, M. 1999, Critical success factors in enterprise wide information management systems projects. In: Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research. Acm, 297-303.

[11] Thong, J. Y., Yap, C.-S. & Raman, K. 1996, Top management support, external expertise and information systems implementation in small businesses. Information systems research, 7(2), 248-267.

[12] Vest, J. R. 2010, More than just a question of technology: Factors related to hospitals’ adoption and implementation of health information exchange. International Journal of Medical Informatics, 79(12), 797-806.

Citeringar i Crossref