Konferensartikel

Service Design is entering the Public Sector in several ways. A year of experimentation of human-centered design for the Italian Government Digital Transformation Team is discussed here. Design as been seen as a contagious agent to inoculate Digital Transformation into complex organizations, and has attempted to reverse the design perspective: transferring power to the user and making projects more important than organizations. The Designers Italia project was therefore born to provide guidelines, tools and a distinctive design-centred approach to the Digital Transformation Team, with the vision of building a nation-wide team of Service Designers, to develop projects in a participated, open-source way.

digital transformation, government, guidelines, tools