Andrea Augsten
University of Wuppertal, Germany
Bernadette Geuy
Service Design Consultant, San Francisco, USA
Rachel Hollowgrass
University of California, Berkeley, USA
Titta Jylkäs
University of Lapland, Finland
Marjukka Makela Klippi
Aalto University, Finland
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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Linköping Electronic Conference Proceedings 150:106, p. 1229-1229
Published: 2018-07-05
ISBN: 978-91-7685-237-8
ISSN: 1650-3686 (print), 1650-3740 (online)
The workshop focuses on the human aspects of organizations such as needs, values, motivations, beliefs or fears and introduces a framework for evaluating key factors that “humanize” the organization. Through the collaborative and interactive teamwork, audience will together with organizers to explore, discover and identify emerging key challenges to become a human-centered organization, and ideate design solutions to solve them.
