Lena Petersson
Department of Design Sciences, Lund University, Lund, Sweden
Gudbjörg Erlingsdóttir
Department of Design Sciences, Lund University, Lund, Sweden
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Published in: Proceedings from The 14th Scandinavian Conference on Health Informatics 2016, Gothenburg, Sweden, April 6-7 2016
Linköping Electronic Conference Proceedings 122:2, p. 7-11
Published: 2016-03-31
ISBN: 978-91-7685-776-2
ISSN: 1650-3686 (print), 1650-3740 (online)
In 2015 Region Skåne was the first county council in Sweden to add adult psychiatry patients to the civic service of patient online access to their EHR (electronic health records). The initial implementation of the service in somatic care had previously raised both questions and resistance amongst the healthcare professionals. It was thus considered important to inform the professionals involved about the planned introduction in psychiatry well in advance. This paper presents and discusses how well the management was able to do this. The material presented derives from a survey that was distributed to employees in adult psychiatry in Region Skåne just before the introduction of the service. Overall, the results show that different professions receive information through different channels. This indicates that it is important for an employer to use many information and communication channels to reach employees. It is also important to use both interpersonal and mediated communication channels as they serve different purposes.
ehealth, ehr, psychiatric care, patient online access, employees, communication channels
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