Conference article

Plan; Design; Explore and Reflect - Customer relevance in bank services through action research

Erik Widmark
Transformator Design Group, Stocholm, Sweden

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Published in: Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Linköping Electronic Conference Proceedings 60:20, p. 149-150

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Published: 2012-09-20

ISBN: 978-91-7519-770-8

ISSN: 1650-3686 (print), 1650-3740 (online)

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References

Schneider; J; Stickdorn; M. (2010). This is Service Design Thinking. Amsterdam: Bis Publishers

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