Conference article

The Appliance of Science — How Behavioural Science Can Help Create Better Services

Ed Gardiner
The Design Council, London, UK

Rupert Tebb
Paper, London, UK

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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:50, p. 454-456

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Published: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (print), 1650-3740 (online)

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References

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Vohs; J.; Y. Wang; F. Gino; & M. I. Norton (forthcoming). Rituals Enhance Consumption. Psychological Science.

Cialdini; R. B.; & Goldstein; N. J. (2004). Social influence: Compliance and conformity. Annu. Rev. Psychol.; 55; 591-621.

Cabinet Office (2012) Test; Learn; Adapt: Developing Public Policy with Randomised Controlled Trials.

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