Conference article

Bedside Manners: Lessons Learned from Design Practice in Healthcare

Daniel Wolstenholme
User-centred Healthcare Design, Sheffield Teaching Hospitals NHS Foundation Trust, UK

Helena Sustar
User-centred Healthcare Design, Sheffield Hallam University, UK

Simon Bowen
Newcastle University, School of Computing Science, UK

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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:53, p. 466-468

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Published: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (print), 1650-3740 (online)

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References

Cottam; H. & Leadbeater; C. (2004). RED Paper 01 Health: Co-creating Services; Retrieved from: http://www.designcouncil.info/RED/health/REDPaper01.pdf.

Horne; M.; Khan; H. & Corrigan; P. (2013). People Powered Health; Retrieved from: http://www.nesta.org.uk/library/documents/PPHforpplbyppl2.pdf

Parker; S. & Heapy; J. (2006). The Journey to the Interface: How public service design can connect users to reform; London; UK: Demos. Retrieved from: http://demos.co.uk/publications/thejourneytotheinterface.

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