Eva Vogt
Research Group Product Safety and Quality Engineering, Faculty of Civil Engineering, Mechanical Engineering, Safety Engineering, University of Wuppertal, Germany
Petra Winzer
Research Group Product Safety and Quality Engineering, Faculty of Civil Engineering, Mechanical Engineering, Safety Engineering, University of Wuppertal, Germany
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Published in: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
Linköping Electronic Conference Proceedings 33:61, p. 713-723
Published: 2008-12-09
ISBN:
ISSN: 1650-3686 (print), 1650-3740 (online)
Purpose: The quality of companies is particularly determined by the quality of processes and the abilities; skills and knowledge of the people involved. People with the necessary competences are an im-portant factor of success for enterprises. For their survival on the market an effective organisation of enterprises and a continuous development of the necessary competences are an important con-dition. Due to this enterprises need an overview of the processes; the personal and process-oriented competences and the conditions to enhance learning. This helps managers to make stra-tegic decisions.
Approach / Methodology: This paper presents a methodology that we called “competence-circle” to prepare systematically a completely process-oriented competence map. In four phases the user gets an overview of the processes and the competences. The regular application of the methodology offers the possibility to identify the improvement potential in processes; recommendations for competence develop-ment and the improvement potential to enhance learning.
Findings: The “competence-circle” was tested successfully in a small and medium enterprise; which oper-ates in the industrial sector of management consulting. The result of the practical application was meaningful and important for the strategic development of the enterprise. But the methodology has to be tested in other conditions.
Originality: Important factors for the quality of enterprises are the process organisation and personnel with the relevant competences. Most of the existing methods only assess the personal competences; but it is also important to consider process competences. The new methodology “competence-circle” offers an easy way to assess the competences in connection with the processes. The method; tested in an enterprise of management consulting and also in enterprises of education; is successfully applicable in service enterprises.
